View Single Post
Old 01-30-2009, 06:47 AM   #19
replicant_argent
Gravy Boat Winnah.
 
replicant_argent's Avatar
6
 
Join Date: Oct 2008
First Name: Pete
Location: my attorney has advised against giving this information to insane people
Posts: 5,326
Trading: (22)
LGC
replicant_argent is a name known to allreplicant_argent is a name known to allreplicant_argent is a name known to allreplicant_argent is a name known to allreplicant_argent is a name known to allreplicant_argent is a name known to all
Default Re: Vinotemp... a lesson bad customer service.

Quote:
Originally Posted by SeanGAR View Post
Losing customers like this for the sake of a few dollars (screws plus shipping) makes zero sense in this economic climate.
I actually think the real cost here is sense/cents. It should be a no-brainer for the CS rep to say, "I will gladly mail you what you need, I will try to do it free of charge, but if I can't, it might cost 3 dollars max!.
Attempting to charge 10 dollars shipping is shoving a finger in your face, and not the one that says you are #1 for being kind enough to purchase their product. No matter where you purchased it from.
__________________
www.stogietorch.com
Some days call for a stiff Pomade.
replicant_argent is offline   Reply With Quote