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Originally Posted by Lexxxus
Well, I was floored today to hear back from "The Supervisor" at Vinotemp. She told me my cooler was not a genuine VT and they would not send me the missing screws.
She said the serial number did not match their records and the Canadian distributor was buying them directly from the manufacturer. He is no longer selling VT and sold his remaining stock to another local company and I bought the last one.
So, in essence it is the 100% same unit (right down to the VT logo and emblem) but just not purchased through their distribution chain. She was incredibly rude to me and told me I should go back to the people who sold it to me.
They finally agreed to sell me the screws. $1 each and $10 shipping and handling. Even though the circumstances were unique she could have made an exception for the sake of customer relations.
I was thinking about getting a large VT dual zone wine fridge for for my home but after this fiasco I will be looking at other brands.
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I would try to go higher in the food chain until you get to someone that will treat you the way you should be treated.
Ask the "supervisor" for their "supervisor" and don't stop until you get what you need. You bought their product, don't put up with any of their crap.