[markem]

I had a problem with FIOS 2 years ago when the 35Mbps that I was paying for wasn't toping 12Mbps. Many calls to Frontier and several service calls including twice replacing the point-of-presence before they found the one guy who knew how to handle this specific situation and sent him out.

Push hard and tell them that they owe you money for not delivering on what they sold you until they start delivering what you are paying for.