[crgcpro]

It looks brand new. The screw holes don't look like they have been used or anything. I think they just forgot to put the bag in there with the keys, electrical unit, screws, wood dowels, instructions, etc. It's not the end of the world by any means but the way the CS guy handled it when I live chatted just rubbed me wrong. If I had been on that end, I couldn't have apologized enough and promised to get the stuff out at the first opportunity but he seemed to care less.