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crgcpro · 12-14-2012, 04:10 PM

Placed my first order with TheCigarStore.com on Dec 4th for a Montague End Table Humidor (1500 capacity).

It shipped out on Dec 6th and was scheduled for delivery on 12/11. So far so good. I watch the tracking and it gets to the Fed Ex hub 10 miles from me on the 10th so I figure it will arrive as scheduled. It doesn't come on the 11th so I check tracking again and no changes. 12/12 comes and still no delivery. I check again on 12/13 and now it shows an "exception". I email thecigarstore and get no response and live chat is down. So I call Fedex and after being transferred around to about 10 people, I finally am told that I needed to call to schedule a delivery and that's why it hasn't been delivered. I ask him how was I supposed to know that I had to call you and he replied that the company that you bought it from should have told you.

So anyway I get the delivery scheduled for today and it's on the porch when I get home. I'm starting to feel better about the 20 new boxes that have been sitting downstairs waiting on this thing for a few days until I open it up and take it out of the box.

I set it up in the corner I had reserved for it and go through all of the packaging to get it set up. There's a box with the legs, Check, but no screws for them, no clips for the shelves, and the Keys are missing. The sent me a locked humidor with no keys!

So now it's Friday afternoon and the warehouse is closed and I get on chat with someone who could actually care less about the delay (blaming it on Fedex) and the fact that I still can't use the humidor because I don't have the keys for it.

The customer service guy is going to email the warehouse and ask them about it so I guess he'll get an answer some time next week and if I'm lucky, I will have the rest of the parts in another week.

When i live chatted with the CS rep tonight, all I wanted was a legitimate explanation for these problems, some compassion for the situation, as well as an immediate solution and I was 0 for 3!

It sucks to spend $600 and be mad enough to want to send it back! I will never do business with them again and I suggest that you do not either.

Bart

12-14-2012, 04:10 PM	#1
crgcpro PGA Professional Join Date: Oct 2012 First Name: Bart Location: Woodbridge, VA Posts: 108 Trading: (1)	Bad experience with thecigarstore.com Placed my first order with TheCigarStore.com on Dec 4th for a Montague End Table Humidor (1500 capacity). It shipped out on Dec 6th and was scheduled for delivery on 12/11. So far so good. I watch the tracking and it gets to the Fed Ex hub 10 miles from me on the 10th so I figure it will arrive as scheduled. It doesn't come on the 11th so I check tracking again and no changes. 12/12 comes and still no delivery. I check again on 12/13 and now it shows an "exception". I email thecigarstore and get no response and live chat is down. So I call Fedex and after being transferred around to about 10 people, I finally am told that I needed to call to schedule a delivery and that's why it hasn't been delivered. I ask him how was I supposed to know that I had to call you and he replied that the company that you bought it from should have told you. So anyway I get the delivery scheduled for today and it's on the porch when I get home. I'm starting to feel better about the 20 new boxes that have been sitting downstairs waiting on this thing for a few days until I open it up and take it out of the box. I set it up in the corner I had reserved for it and go through all of the packaging to get it set up. There's a box with the legs, Check, but no screws for them, no clips for the shelves, and the Keys are missing. The sent me a locked humidor with no keys! So now it's Friday afternoon and the warehouse is closed and I get on chat with someone who could actually care less about the delay (blaming it on Fedex) and the fact that I still can't use the humidor because I don't have the keys for it. The customer service guy is going to email the warehouse and ask them about it so I guess he'll get an answer some time next week and if I'm lucky, I will have the rest of the parts in another week. When i live chatted with the CS rep tonight, all I wanted was a legitimate explanation for these problems, some compassion for the situation, as well as an immediate solution and I was 0 for 3! It sucks to spend $600 and be mad enough to want to send it back! I will never do business with them again and I suggest that you do not either. Bart