Quote:
Originally Posted by Thrak
Really? You'd go back to the B&M and try to get another cigar?
Jeeze...
|
Yes I would. What's the problem with that? If it's truly a bad cigar, it should be made up. They get it back from the rep. It's all about keeping customers happy and encouraging them to come back. If I get stiffed enough times on 10 to 12 buck sticks, I'd seriously reevaluate what I buy if the B&M refused to make up bad product. So, if I bought a no. 9 from a B&M and it died due to poor construction, you darn skippy I'd ask for a replacement. Perhaps you have gobs of disposable income that would insulate you from this. But, FYI, I've only requested a make up twice in a 3 year period. I've not had the experience that some have had in a run of bad sticks.