Re: Help. My Stinky is... broken?
Quote:
Originally Posted by T.G
Meh.
**** happens. It always does. How a business immediately reacts and deals with it is what defines and separates them.
When a business handles that first chance poorly and has to be called out on the carpet, pointed to a public discussion of their many similar poorly handled incidents ultimately resulting in a limp wristed phone call, that's not customer service to be praised, it's cover their ass back paddling of what they should have done right the first time.
Color me unimpressed.
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Being in customer service myself, I have to agree 100%
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Character is what you do when no one is watching
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