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That a member of the male gender is insufficiently manually skilled to put together an ashtray is unfortunate in my opinion.
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WOW. I'm almost positive that you wrote that ad hominem attack without reading the actual problem. Gender aside, I'm not sure that I know many people without access to a CNC fabricator with the ability to "put together an ashtray" when the base in question is NOT SUPPLIED.
If this is "customer service" for you, maligning the physical and mental abilities of your customers, please find another career.