Quote:
Originally Posted by OLS
As far as the company we are talking about, I am not as enthused. I ordered a buttload of the standard model torch, the 1300s, and also a butt ton of novelty lighters for the smokers I know, Pepsi cup, poker chip, hand of cards, Hello Kitty, the whole lot. I got shorted one Pepsi Cup lighter, plus they billed the total, then broke the order up into two separate shipments a week apart, and after another week I have not heard about the last three unshipped items, 3 pairs of cool 3D glasses made like sunglasses, a cheap webcam and some red mini light sabers. I asked them to just cancel and refund that 20 bucks, but in the end I bet the whole thing blows up and I end up $20 in the hole. But I got my 1300s. I'll be shipping those out free to people I like. Not a bad place to go if you can wait forever, which normally I can, but it looks as if they just ran out of give a shi+ on my last three items and stopped there. We'll see.
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I know this is from a month ago, but from what I've heard from people who do a lot of business with them, if you email them and complain about getting shorted product they'll usually make things right. It might take a little persistence, but usually they'll come through.
I think the problem is that they do so much business and have such a poor inventory control/order fulfillment system that things just fall through the cracks (even though they shouldn't). This is especially true around Chinese New Year when people are trying to get orders in before the company shuts down for the week+, and then in the rush to catch up with the backlog that accumulates during the holiday.
I'm not trying to excuse their behavior at all, just trying to give a little explanation. Also, I have some other crap to pick up from there, I might have to throw one or two of the lighters in the OP into my shopping cart.