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mithrilG60 · 04-10-2012, 04:05 PM

Another amazing customer service experience with Bob here as well.

The base moulding and door of my Mini-Tall were both damaged in shipping, both of which were replaced without question. The base moulding obvious, see below, but most impressively it wasn't until months after the fact that I realized the door had also been damaged as the split was on the underside. There was never any problems with the fact that I hadn't reported all the damage at once and I had to fight to allow him to let me pay for the shipping and to send back the old door so he can recycle the beveled glass insert.

The other thing that amazes me is all teh little details that he puts into design that 99.9% of customers will never notice. For example, the spacer for all the recirculation fans are all notched and cut to match the circumference of the fan to both reduce noise and increase airflow. Unless you remove the fans you'd never even know.

04-10-2012, 04:05 PM	#17
mithrilG60 Feeling at Home Join Date: Dec 2008 First Name: Geoff Location: Vancouver, BC, Canada Posts: 733 Trading: (2)	Re: Aristocrat Humidor Customer Service Another amazing customer service experience with Bob here as well. The base moulding and door of my Mini-Tall were both damaged in shipping, both of which were replaced without question. The base moulding obvious, see below, but most impressively it wasn't until months after the fact that I realized the door had also been damaged as the split was on the underside. There was never any problems with the fact that I hadn't reported all the damage at once and I had to fight to allow him to let me pay for the shipping and to send back the old door so he can recycle the beveled glass insert. The other thing that amazes me is all teh little details that he puts into design that 99.9% of customers will never notice. For example, the spacer for all the recirculation fans are all notched and cut to match the circumference of the fan to both reduce noise and increase airflow. Unless you remove the fans you'd never even know.