Quote:
Originally Posted by irratebass
Hard to believe their CS has gone downhill, I have heard horror stories (like yours), but not from my own personal experience.
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Customer service in general has gone down the crapper as of late IMHO. I have been forced to deal with CS for a few issues recently with different products and services and all have been rather lackluster experiences. The only one who had CS that impressed me in some time was Springfield Armory. A lot of businesses could learn a lot from them when it comes to CS. Verizon Wireless has been the worst with them taking nearly two months to refund a $600 charge for a phone I returned where the tracking number even showed it was delivered to their facility 3 days after I received my new device but yet they could not find it.
As far as computers I can't chime in on the Dells as I have no experience as I have been in the Apple cult for as long as I can remember.
