[Silound]

If I understand you correctly, you were attempting to make a purchase, and pay for it using gift cards you already had in your possession? What exactly was the problem? Were the employees not knowledgeable in how to handle the transaction? Was there a language barrier issue?

Your original assessment, however...that I have to disagree with rather strongly. The frustration is understandable, but you haven't told us exactly what happened. You may have had a bad experience with them, it's understandable, it happens to almost everyone with just about any company possible (including myself and Dell a few times). More factors than we can think of go into making a company operate smoothly, and just one random, seemingly insignificant factor can cause the whole system to come to a crashing grinding halt in mere moments.

Being the the tech field for over 12 years, I have absolutely nothing against Dell as a company other than the period where the call center was outsourced to Asia somewhere. I generally recommend Dell products to most people purely because of the superb warranty service. And I've ordered numerous computers via phone and web orders before from Dell with not a single problem on their side.