[shilala]

This is still preliminary, Bill. The lady from PNC bank called and that's how we figured out Great Lakes was where the problem started. We'll have proof of that in the coming days.
In the meantime the bank is fixing their end and sending Lisa an affidavit she has to fill out. The LifeLock thing should allow us to see what's happened to Lisa's credit and make sure nothing else is at play here.
Once I have all the info, then we'll decide together what we do and how bad I hammer Great Lakes. So far it's been a minimal investment of time and money, but we're not paying a dime for their mistakes. We don't mind the time so much because we understand people do make mistakes, but had I ever made an error of this proportion in my career, I'd certainly expect to be looking for a job. I don't want to see someone get fired, but I will insist that I speak to them directly.