I must be missing something because I see nothing wrong with the worker's statements in the OP.
If you add up all the members of all the online cigar communities, we are still but a miniscule percentage of the buying public. The vast majority dont smoke Tatuaje products at all much less seek out their limited releases. Most cigar smokers buy a few sticks on Friday for the weekend or for a round of golf and that's it. No humidor, no beads, nothing.
As far as repairs, it sounds like he is performing a service for his customer. Beetle holes are no big deal, once you see the hole the beetle is gone. He is 100% right, most cigars you smoke have some remnants of beetles, larvae or eggs.
Here's a few tidbits from the FDA website.
Beer drinker?
"HOPS Insects
(AOAC 967.23) Average of more than 2,500 aphids per 10 grams
DEFECT SOURCE: Pre-harvest infestation
SIGNIFICANCE: Aesthetic"
10 grams of hops? I guess they disappear when its "cold-filtered"
PB&J
"PEANUT BUTTER Insect filth
(AOAC 968.35) Average of 30 or more insect fragments per 100 grams
Rodent filth
(AOAC 968.35) Average of 1 or more rodent hairs per 100 grams
Grit
(AOAC 968.35) Gritty taste and water insoluble inorganic residue is more than 25 mg per 100 grams
DEFECT SOURCE: Insect fragments - preharvest and/or post harvest and/or processing insect infestation, Rodent hair - post harvest and/or processing contamination with animal hair or excreta, Grit - harvest contamination
SIGNIFICANCE: Aesthetic
PEANUT BUTTER Insect filth
(AOAC 968.35) Average of 30 or more insect fragments per 100 grams
Rodent filth
(AOAC 968.35) Average of 1 or more rodent hairs per 100 grams
Grit
(AOAC 968.35) Gritty taste and water insoluble inorganic residue is more than 25 mg per 100 grams
DEFECT SOURCE: Insect fragments - preharvest and/or post harvest and/or processing insect infestation, Rodent hair - post harvest and/or processing contamination with animal hair or excreta, Grit - harvest contamination
SIGNIFICANCE: Aesthetic"
Mmm crunchy.