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Originally Posted by Ogre
As to Dion's response. The problem with Email and texting is that it is one demential. He may have taken what you wrote vary serious and will follow up on it. I am sure he receives 100's of emails about his products (good and bad). I am impressed that at least he responded personally. He could have sent a canned response and just blow you off. I am not trying to make excuses for him, but look at what someone in his position deals with on a daily basses. just my two cents.
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Quote:
Originally Posted by UFPowersmoker320
I agree, texting and e-mail do not convey the tone of a response; which often implies the good or ill-willed nature. I can surely understand your OP frustration at looking forward to a new cigar brand, being on a budget and having limited time (all of which I struggle with), but with a respected brand like Illusione I would suggest not letting one bad experience turn you off.
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I agree this can be very misconstrued and appear out of context through e-mail and texting. How many times have we seen it happen on forums such as this one?!? Dion may have taken your e-mail as offensive, we don't know what you wrote or how it appeared to the reader, so it may just all be a missunderstanding. I was impressed with his fast response, but I too would have taken his reply negatively without knowing the depth of the original e-mail.
I have only had a couple Illusiones so far but none of them had any issues.
This is a great manufacturer and the cigar business is better with them in it, I would give them another try.