Very tong in cheek and not what I would expect from a company of any kind.
As for the cigar I have found it happens and more often with fresh sticks. Not saying this is the case but if you take a stick that already has somewhat of a tight draw and smoke it ROTT it may not have had time to stabilize at a decent RH, however low the RH of the day may be. Some say 70% some as low as 60%. Either way I can attest like most others that it's a rare case in Illusione cigars. And up to you to continue business with them if you felt insulted.
Edit: Is Dion a member on here? If so based on the OP I can see where the response may have come from.