Quote:
Originally Posted by Waynegro1
I've ordered a couple of times from Kioki back on CS and never had anything, but excellent service. I'm sorry to hear about your experience.
I would of PM'd him, letting him know that if the problem wasn't resolved in 7 days, you felt that other BOTL/SOTL deserved to be informed/warned of your experience. Sometimes a mild warning of public notification will get a retailer to jump a little quicker.
I don't blame you for being a bit upset, two months is more then enough time to get an order out. If there was an inventory issue, the retailer should be the one to inform you the customer of a delay or give other options (in a reasonable time frame).
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I agree with this,,,customer service is paramount in any industry and to get jerked around is the worse thing you can do to your customer and to let others know about it is a service to your BOTL so we don't get burned.
Quote:
Originally Posted by SmokinApe
I disagree... This is more then a slip up... The community should know this kind of stuff...
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Ditto. I order from a lot of sources and have visited this site as well but with this knowledge,,,forwarned is forearmed.
Quote:
Originally Posted by Ratters
Vendors get the benefit from board membership so they must deal with the other side which is rapid and possibly negative feedback.
That said, I've only ordered from Eric once and the deal went fine and shipping was quick.
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Consistancy is what any customer wants and if not received then the least thing that should happen is an apology. 2 months is unacceptable and his order should be completed and sent free of charge,,,no matter what the order was.