I've only ordered from Kioki one time, on a "pre-purchase" of sticks he was going to sell. He had a great price and a decent rep on CS, so I went and ordered from him.
When he received the order from me, he arranged to have them drop-shipped from some other supplier - but to my billing address and not to the requested delivery address. Packages left at my billing address by delivery people sometimes seem to walk away, so I have everything delivered to my office address.
After not receiving anything for 2 weeks, I contacted Eric, and he put a trace on the package, which consisted of a FedEx guy beating on my door asking for a package (that had never been seen here) so he could redeliver it to the correct address.
I contacted Eric again, and he had another box of cigars delivered to the correct address - probably at his expense.
I can't complain on his service much, but it did take over a month and a half to get my sticks. But consequently, I haven't ordered from Kioki again. I know they are a small kitchen table operation (I think), and it's easier to get great service from some of the big mail order operations. Anyway, that's my
