[floydpink]

Originally Posted by cmitch

If the shoe fits, then Marriott needs to wear it. They are so detached from the customer they don't know what customer service is. And to deal with them in special events is even a bigger pain in the a$$. Since you work for Marriott, perhaps you should pay attention to what customers are saying about you, investigate the complaints and act to solve them. From reading your post, it would appear you'd rather blame the customer for your troubles than to solve them.
If you're referring to the Marriott Grande Vista in Orlando, here are the overall ratings:

Excellent: 410
Very Good: 208
Average: 58
Poor: 56
Terrible: 34

This means 80% thought their stay was good or better and out of 5 stars, they got 3.5. Not a very highly ranked hotel. This hotel failed to please 90 customers out of 776. Acceptable? BTW, I'd rated my stay in Savannah, GA average. They did fix the toilet . . . eventually. But, there's no value for the money spent and the Hampton in Savannah is a much better hotel.
If I'm ever in town, I'll look up a Hampton, thank you.

We'll keep the light on at the Ritz Carlton for ya and do whatever it takes to regain your loyalty.