[Lumpold]

Originally Posted by Stephen

And that's what I'm talking about. If you're a salesman working on commission, if for whatever reason you don't make a sale, you don't get commission. In the service industry if you don't take care of your client, why should it be expected that you receive gratuity? I'm not talking about outliers here (see: cheap people or people impossible to please) so those need not apply.

I worked as a barman and manager, and I let each member of staff keep their own tips, minus 10% to the floor staff. When servers told me this was unfair as So-and-So was making 10x more than them in tips, I made them watch a highlight reel from the CCTV of their service and So-and-So's service, then tell me the difference. I generally found that they at least left with a sense of why the other person was earning more in tips. Conversely, my best bar staff would often come and tell me where they f*cked-up and why they didn't make many tips on a night...

As my salesmen, their commission was their tip. Any fool can take an order at a bar, it takes great service for the barman to earn a tip.