[RandJCigars]

Some really interesting comments here...most seem to be either East Coast or West Coast. I'd like to hear from some of you customers in the South; Texas, Louisiana, Florida, etc.

It seems fascinating to me that some of these proclaiming business owners would act in such a way. I run a B & M myself, and customers (as all of us should know) make the doors stay open. Now I won't sit here and say that I welcome and greet every customer that walks through the door right away, but before they leave, they will get a "hello, how's it going, if you need anything let me know". That is my greeting to all customers that aren't "regulars".

On a day to day basis, Im either at the computer dealing with manufacturers (making orders), dealing with accounts (taking orders for the wholesale side of the business), cold calling to attempt to open new accounts, and stock trading. When Im not at the computer, Im sitting down with the customers conversing, play8ing dominos, playing cards, or just hanging out. When a customer comes in while Im in that scenario, I make it a point to look at them and tell them "If you need anything, don't hesitate to ask" so they know I'm the guy that works there.

It's crazy to me to hear that these little things that all B & M owners should do naturally, don't do, and end up losing customers over it. I do not have a walkin humidor but I would think that rather following in customers every time they enter, the owner would just put in a few cameras to cover the angles.....but I guess not.

Keep the conversation going, it's cool to read this side and than read the B & M thread, lo.