Quote:
Originally Posted by awsmith4
I'm not chiding you, and I apologize for the tone of my last post. You do however state your opinions with a certain vigor that for some reason inspired me to repute. But it was meant to be more in the spirit of a lively debate, not to tell you you are wrong.
If you scroll back a few pages you and I made the same point, my biggest piece of advice to store owners is "Give a damn"
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You're probably right. My wife says I come across as a prick to almost everyone. It wasn't meant to be as rough of a response as it came across as, but being a small business owner I often go over what I would do differently if I were the owner of a shop when I walk in.
It wasn't meant to be an attack on B&M owners, just what many people feel when they walk in.
In all honesty, a good friend of mine is thinking looking to purchase Timber Valley and turn it into a private club. Hopefully, he will be able to lead by example rather than follow what other shops in town do.
1. Interact with customers
2. Offer the best service available. Customer service is what adds value to the product you sell. Customers can get that thing you have at a number of stores, they come to you because they either like you or you offer something they can't get anywhere else, usually outstanding service.
3. Thank the customer for the patronage. Simply put, a little praise goes along way with people.
4. If you have to lose money in order to get a box of Anejos in your store for your customers once a year, do it. Mark the price up .25 on all your "reject" sticks, and flavored items to make up the difference. I doubt you'd have to go to that extreme however. Your customers will LOVE you for it, and will return for sure. I promise.