This thread is a GREAT! Customers meet B&M employees and owners! Its nice to get both sides of the story.
Some of the things I've run into:
Their hours are too short. Being open until 5pm everyday doesn't do anything for me, I work too. I would love to have a B&M that stays open until 7pm so I could stop there after work.
Inventory. I've read posts complaining that B&M's stock only the common brands or something to that effect. My problem is the opposite. The local B&M doesn't have any brand name I recognize. I'm not as knowledgeable as many of you fine folks here, but I have heard of a lot of common brands. When I walk into the local B&M and don't recognize anything, if the owners don't engage me, I leave.
Just a note: I guess I shouldn't be surprised that people will steal cigars in a B&M, but I was. I "thought" that anyone that would be interested in purchasing a cigar would not be a thief too. Maybe thieves just go into any retail store and try to steal anything, I don't know.
Now, I'm not saying I'm perfect. However if I would ever entertain stealing, it would be a Brinks job or nothing.
Cheers,
Mike T.