Ya know, selling a cigar and being decent to people is not rocket surgery.
If a guy can't figure it out on his own, we sure aren't going to teach him anything.
Some tobacconists are willing to listen to their customers because it's obvious to them that it's the key to success. Others just simply don't last long.
Just like online retailers, if the shop sucks for any reason, I take a walk.
I guess I'm saying this thread is a great idea, and a great read, but most likely futile.
I suppose it sure doesn't hurt to try.

Excuse my negativity, this just reminded me of a few really poor experiences and it gave me gas.