[Bill86]

1. I hate being followed in to walk ins.
2. I also hate being completely ignored.
3. When I say do you have snus don't tell me to buy cope at the gas station across the street. Just say no we don't.
4. Don't tell me you're getting in things you aren't. "oh we plan to get in lots of limiteds", three months later...nothing new.
5. Don't assume I know nothing about cigars, I've yet to meet an employee that has a clue.


I agree with the work clothes thing I use to go in on my breaks and they wouldn't even bother to acknowledge my presence. That's frustrating. I also hate hearing "come on support your local shop" yeah but you don't support me at all. I have to smoke your cigars and you refuse to get in any Viaje/Tatuaje/Illusione cigars.

Shops these days don't seem to work for your business they seem to expect it.



Also please do not tell your employees to recommend Gurkha Titans just because they are the most expensive stick in your humidor (something like $34 a stick).