It's Bad Luck. I've bought way too much stuff from C-Bid and rarely have a problem. Since they were sold I've had a couple of hiccups with shipping and service. It seems like they have some interdepartmental communications problems, but they really try hard to fix things.
Is C-Bid a bad company, YES because they will make you spend way too much! Truely they are the Devil Site, not because of customer service, but because the deals are just too good to pass up. It's a great company if you're looking to blow a ton of dough.