Katmancross

Almost all of the companies have good customer service. I find I have more problems with the bigger companies. They seem to have a big turnover. And most use women. I've been very frustrated when confronted with a woman, who just started, and knows nothing about cigars. What are these companies thinking.
It may be sexist, but I feel better when a guy answers the phone. I usually get better service and solid advice. The smaller companies tend to do this. And when women answer the phone in the smaller companies, they always have their s**t together.