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Sled Dog · 01-13-2011, 08:40 AM

Sorry to hear you had a bad experience somewhere. I know being a retailer, sometimes things are totally out of your control. We had a few orders this Christmas season where the order went out the same day via UPS, we provided the tracking number, and the shipment was listed as "delivered"... only to have the customers tell us they never received it. Without a required signature on some packages, there really is no recourse against UPS to say it wasn't actually delivered. The only thing we could do is just bite the bullet and resend new products with it being signature required. It's not the customers fault, it's not our fault, and I guess its not UPS fault.... sometimes things just happen. I know if I paid for an order and for whatever reason I didn't get it, I would want it made right somehow.

01-13-2011, 08:40 AM	#16
Sled Dog Still Watching My Back Join Date: Nov 2010 First Name: Tim Location: Buffalo, NY Posts: 198 Trading: (0)	Re: I hate terrible customer service Sorry to hear you had a bad experience somewhere. I know being a retailer, sometimes things are totally out of your control. We had a few orders this Christmas season where the order went out the same day via UPS, we provided the tracking number, and the shipment was listed as "delivered"... only to have the customers tell us they never received it. Without a required signature on some packages, there really is no recourse against UPS to say it wasn't actually delivered. The only thing we could do is just bite the bullet and resend new products with it being signature required. It's not the customers fault, it's not our fault, and I guess its not UPS fault.... sometimes things just happen. I know if I paid for an order and for whatever reason I didn't get it, I would want it made right somehow.