[OLS]

I agree that not naming the vendor is good decorum, we get a ton of rants each year where the guy
sitting at home bears as much blame as the vendor, and yet once the cat is out of the bag, it's too late,
the vendor is "bashed" over something that is more of a newbie customer mistake. BUT as Bob said, if you
go to the trouble of making a new thread, but won't reveal the vendor, nor share any details, then what
was the point? We can't even slap you on the back and say, "buck up little camper" because we have
no idea of what happened.

Let me tell you what happens to ME. I get mad, send a surly email, then send a less surly, slightly apologetic email,
then I send one saying "Look, I apologized, why are you still being a di(K?" It's like the scene in Swingers.
You may be being ignored while your situation is resolved because they don't like your attitude, lol.
Hope it works out.