Quote:
Originally Posted by skullnrose
They are replacing our Platinum brewer yet again this is our third one in less than a year. I wish the product was as good as the customer service.
|
Ditto, we are on number three. At least they are standing behind the product. If this one breaks again I am going to ask for a different model. I bought the best though and anything will be a step down.
Quote:
Originally Posted by 688sonarmen
The descale did not work. I have had mine for less than a year but don't have the receipt, will they still replace it?
|
If you registered it with them to get the free K-Cups you should be good to go. Otherwise you may have to ask really, really, really nice.
Quote:
Originally Posted by wayner123
How did you get them to replace it twice??
|
Same way they replaced it the first time, I called up and explained it wasn't working (short-filling, not brewing full cups, pump failing), I jumped through the hoops (descale, clean nozzle, etc) and they sent me a new one. No problem at all, just had to talk to customer service a few times.
EDIT: Sorry Wayner, just noticed you were talking to scott...didn't mean to butt in.