Quote:
Originally Posted by bopmachine
I've heard alot of complaints about Chassidor. TBH it seems like he only makes good if you complain loud enough. Thats simply not good customer service. I recently had a humi made by waxing moon, and even though there was some delay Ed never once ignored an email. I think with artisans some degree of leeway is needed, but to simply ignore until you complain in public…. poor show.
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I am not going to try and make excuses for Chuck but I have a vested interest in this thread. I placed an order with Chuck right after he went FULL TIME making these drawers. He has had a number of hurdles to deal with. I dont know if anyone here has ever started a business themselves but it is not easy. He had problems with some new equipment, cut the tip of his finger off and when the website came online he was not getting all of his emails. I will say this, when chuck started this business he was doing it part time and told everyone the time involved in making these drawers. Taking the shop full time he was overloaded with orders. He is a one man shop and between the start-up bumps in the road and overloaded with orders he has fallen behind. If you read his updates he has stopped taking stained orders for the near future so he can get caught up on his current needs. I am willing to give this man some slack in getting me my drawers. It is not in his control if the emails are not being delivered and all of us have had equipment issues in our lives. Just my
on this issue. I was able to get in contact with chuck after I get a different email for him and he responded the next morning. Just give the man a little time to get a new business up and running. At least he is not trying to get a hand out like allot of other people are doing.