Cigar Asylum Cigar Forum - View Single Post - A shining example of poor customer service!

hotreds · 12-01-2010, 06:34 PM

So I ordered three digits worth of pipe tobacco from Boswell's since I liked their aros I was gifted and wanted to try a whole bunch more. They have no on-line, so I sent a check on the 23rd. I included five bucks for shipping, to make the total an even $100.

Today comes the box with a note saying that shipping was $11, so they simply did not send one of the tobaccos I selected.

Pretty sad when a fairly big order is placed, and the vendor is so cheap. I am tempted to say something, and to NEVER order from them again! Perhaps I am being unfair, but I sure think this is a poor way to treat a potential good customer! (But maybe they get a lot of big orders and my $100 was a wee drop in the bucket for them!)

12-01-2010, 06:34 PM	#1
hotreds Ephesians 2:8 Join Date: Oct 2008 Location: 5 miles past "Resume Speed" Posts: 11,670 Trading: (63)	A shining example of poor customer service! So I ordered three digits worth of pipe tobacco from Boswell's since I liked their aros I was gifted and wanted to try a whole bunch more. They have no on-line, so I sent a check on the 23rd. I included five bucks for shipping, to make the total an even $100. Today comes the box with a note saying that shipping was $11, so they simply did not send one of the tobaccos I selected. Pretty sad when a fairly big order is placed, and the vendor is so cheap. I am tempted to say something, and to NEVER order from them again! Perhaps I am being unfair, but I sure think this is a poor way to treat a potential good customer! (But maybe they get a lot of big orders and my $100 was a wee drop in the bucket for them!) __________________ God loves you so much, that he made you read this, just to let you know.