Room 101 Master Collection help?
 

So yah I grab new candy when I see it. I grabbed this one and when I lit it up the end went up like a sparkler. I mean quick for about an inch, lots of popping sound like pop rocks and crackling. Well besides being pissed I decided to investigate. I need help, when I opened up there was more wood in this thing than in my fireplace! I mean hard as hell wood. Is this normal or crappy quality control? I know I'm still many moons away from experience as you all but I thought I would ask. Just pissed with the fresh paint taste as well. Am I off base or reason to be upset?

http://i15.photobucket.com/albums/a3...psc15a1d34.jpg

http://i15.photobucket.com/albums/a3...ps8776e637.jpg

Re: Room 101 Master Collection help?
 

I have smoked a few BOXES of room 101 cigars and never a problem. Sucks that it happened.

Re: Room 101 Master Collection help?
 

i like Ogre have gone through more than a few of different Room 101 blends and i have only had one problem (Room 101 Daruma Papi Chulo failure to stay lit and an off taste). sorry to hear you had a bad experience with that one.

Re: Room 101 Master Collection help?
 

Oh man that looks nasty. I haven't heard too much negative stuff about room 101 smokes. Probably just a bum stick/box

http://cigarobsession.com/2013/04/27...-cigar-review/

Check out the video linked. Bryan from Cigarobsession has an issue similar to yours with an El Rey Del Mundo Oscuro.

Re: Room 101 Master Collection help?
 

Yuck

Re: Room 101 Master Collection help?
 

That sucks. I have high hopes for that stick. That being said I've never had a bad 101.

Re: Room 101 Master Collection help?
 

I had my first Masters Collection today and thought it was good. I didnt have any issues and it actually had almost flawless construction.

Re: Room 101 Master Collection help?
 

After seeing this post was contacted by Dylan Austin of Davidoff, he expressed his displeasure and sent me this package

Room 101 ashtray
5 replacement sticks
Personal note!

Many thanks amigo!
http://i15.photobucket.com/albums/a3...psa5dc2647.jpg

Re: Room 101 Master Collection help?
 

Now that is Customer Service

Re: Room 101 Master Collection help?
 

:tu Glad He Made It Right, Brother!:)

Re: Room 101 Master Collection help?
 

That is awesome...

Re: Room 101 Master Collection help?
 

damn that an awesome gesture and great customer service :tu

love people like that and i will keep giving them my business knowing they will take care of me if something is not right.

Thank you Dylan Austin :tu

Re: Room 101 Master Collection help?
 

Awesome gesture! Gotta take care of the consumer.

Re: Room 101 Master Collection help?
 

That's some good, old school style customer service. Glad to see they made things right.

Re: Room 101 Master Collection help?
 

:tpd: Fantastic CS.

Re: Room 101 Master Collection help?
 

Sweet!! Glad to see customer service still works. :tu :tu

Re: Room 101 Master Collection help?
 

Good to see some places still care about the customer.

Re: Room 101 Master Collection help?
 

Davidoff Oettinger Group. Simply the best, period.

Re: Room 101 Master Collection help?
 

Wow. That is some high class customer service! Not to mention one of the coolest ash trays I've seen!

Re: Room 101 Master Collection help?
 

:tu Wow. Now that's definitely going above and beyond to make sure the customer is satisfied. Don't see that much anymore.

Re: Room 101 Master Collection help?
 

That's awesome. While I am not a Davidoff fan (I am too poor for them). I do love the Room 101 cigars.

Re: Room 101 Master Collection help?
 

Wow!!! That is great that he made it right.....congrats....and way to go Dylan!!

Re: Room 101 Master Collection help?
 

Great Munky ending with exceptional customer service taking care of the customer. Good karma for them - like others here, I will definitely shoot my business their way! :tu
RR

Re: Room 101 Master Collection help?
 

Wow. That is awesome. Great job on the CS.

Re: Room 101 Master Collection help?
 

If more people knew how much gestures and customer service like this affect a business , we would all be happier. Glad to see it sorted out.

Re: Room 101 Master Collection help?
 

That's the shizzle! Right on with the damage control and superlative CS!