USPS refund for late shipping and delivery failure
 

Has anyone every had a situation where you have requested a refund on shipping due to a USPS screw up?

I sent TJarv a trade package for the Newbie Pass and its was supposed to be delivered last Sat, June 29th and I sent it out on Wednesday, June 26th.

We have been following the tracking status and the USPS first sent it to the wrong city, then rerounted it back to Austin, TX, stated it was sorted and out for a a few hour adventure to him. It sat in limbo for several days and now TJarv sent me a PM saying its now on its way back to my mailing address.

We confirmed his address and called the USPS customer "care" line and they confirmed the addy I wrote on the package was his address.

Its not a ton of money, $15, but it just upsets me to be given the wrong information several times, telling Tony its shipped, has not arrived over a week after its ETA and he is sitting there wondering WTF is going on.

Verbose post but if you have attempted this with failure or success would you mind sharing?

Thanks Asylum.

-(P
J.

Re: USPS refund for late shipping and delivery failure
 

James, good luck with that.

And by "good luck with that", I mean "no chance in Hell". ;)

Re: USPS refund for late shipping and delivery failure
 

Hope you get a credit. At least one person here would turn that in to a $50 gift card to Lowes and probably free charcoal to boot.

Re: USPS refund for late shipping and delivery failure
 

USPS is not a guaranteed delivery - says so in their fine print.

The only time I have had a refund is when purchasing something through a third party seller who used USPS. I purchase a lot through Amazon (prime member) and have the two day shipping. As soon as I see it's being shipped USPS I know it's not going to be two day but "whenever they damn well feel like it" shipping.

Sucks that this was a "newbie" pass - but I'm sure everyone can see you did your part appropriately.

Ron

Re: USPS refund for late shipping and delivery failure
 

The only refund situation I'm aware of for priority mail is if you pay online and do not ship. Since your postage has been canceled, this seems to be out of the question. If you talk to the postmaster or one of the counter employees, you might be able to get it resent with the existing postage and not having to pay additional fees, but a refund is highly unlikely.

Re: USPS refund for late shipping and delivery failure
 

Seriously? You're "upset"? I suggest you get a life. If something so minor as a late delivery of a package using a non-guaranteed service is upsetting you are really going to have a difficult time dealing with life in the future.:2

From the USPS website.

"5) Is the scheduled delivery day guaranteed?
Priority Mail remains a non-guaranteed service. The Postal Service does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date. However, Priority Mail Express continues to provide a money-back guarantee* service."

If you want a guarantee then pay the extra for Express service, UPS or Fed Ex.

Re: USPS refund for late shipping and delivery failure
 

I don't know, Bob - it sounds like he paid $15 only to have the shipment returned to its original point of origin undelivered even though he had a valid address on the package. I'd be kinda' ticked myself.

T.G's suggestion about enlisting the aid of the local postmaster is a good one. You won't get your money back, but you may get your packaged delivered without incurring extra fees.

Re: USPS refund for late shipping and delivery failure
 

Wow, it's not just me. You really are a douch Bob.

Re: USPS refund for late shipping and delivery failure
 

I agree with you, if I paid 15 bucks for a package to be shipped and it never did even tho the address was correct, i'd be mad too.

And on that subject....

Where in that copy-paste does it refer to packages not being delivered at all? All what you copy pasted refers to is guaranteeing delivery time of 2 or 3 days or whatever else, and doesn't even closely have any reference to what the OP's problem is. :2

Re: USPS refund for late shipping and delivery failure
 

of course its not just you...that feeling is shared by many on here

i would guess it was an attempt to "troll"

You could have made your point without the insult, Bob.
Posted via Mobile Device

Uncalled for and unnecessary.
Posted via Mobile Device

And are you now a spokesperson for others?
More unnecessary fuel on a fire.
Posted via Mobile Device

Re: USPS refund for late shipping and delivery failure
 

Keep this on topic folks.
Posted via Mobile Device

Re: USPS refund for late shipping and delivery failure
 

Until it is in the OP's or recipient's hands, it is still in transit and may still be delivered. By the USPS standard, this is still open and if delivered, they will have met their obligation. That the package was misrouted is unfortunate and annoying, but it still may find its way. Stuff happens, best to roll with it when you are able.

We all say things from time to time that we kinda wish we hadn't. I think that several in this thread are in that category (or at least I hope), so let's just all sit on our hands for a bit and see how it plays out.

Re: USPS refund for late shipping and delivery failure
 

:tu:tu

Re: USPS refund for late shipping and delivery failure
 

James, I agree with the local Postmaster bit, they're gonna be able to help you a LOT more than just someone over the phone. I'd go in person tomorrow to the Post Office you sent the package from.

Re: USPS refund for late shipping and delivery failure
 

Thanks for the responses all. I did not mean to imply a cash refund yet rather getting the USPS to send it again and me not having to pay for it again. My apologies for the confusion.

I always use Fed Ex as I have my corporate account but all the bombs I have received were USPS so I bucked the trend.

Apparently Bob replied... Hi Bob! Hope you had / are having a wonderful Independence Day weekend. Be well.

Re: USPS refund for late shipping and delivery failure
 

Hey Brian how are ya? I intended to go down that Avenue once I read that. I never us the USPS so would never have though of the Postmaste . I planned to swing in to the originating office tomorrow or Tuesday morning at the tail end if my morning 20 mile ride.

-(P

J.

Re: USPS refund for late shipping and delivery failure
 

It shows that it arrived back in St Paul and was sorted on the 5th, then was sorted again on the 7th. Maybe it's on it's way back down here:sh

Re: USPS refund for late shipping and delivery failure
 

Hi James,
If you want, I could ask my Dad on what your best bet is, he's a Postmaster with the USPS. I'm assuming he'll say what I said, contact the Postmaster and go from there.

You can PM me if you want me to ask him anything specific or whatever. Doesn't matter to me man, let me know if I can help ya out.

Re: USPS refund for late shipping and delivery failure
 

Lmao. I have not actually tracked it today; just relaying our dialogue from this morning. I will most certainly stop in at 0800 tomorrow. Its packed very will with Boveda packs, compression and bubble wrap.

Re: USPS refund for late shipping and delivery failure
 

Should be ok with the Boveda packs, I'm just hoping it lands at one of our houses soon so we know it still exists

Re: USPS refund for late shipping and delivery failure
 

It might end up on its way back. I shipped Mac a package that went to Indy for sort then out for delivery in Fishers In.... I don't live in Fishers.... Then it finally went back to sort and on to Mac.

Re: USPS refund for late shipping and delivery failure
 

I don't want to give away too much but it is insured, contents not available for replacement though.

Brian thanks for the note, shoot you a message after I visit the friendly USPS office in the morning. Enjoy your evening all. :D

Re: USPS refund for late shipping and delivery failure
 

FWIW:

The USPS has only two "guaranteed" services: Express Mail and Global Express Mail... And you pay a lot for these services. Express Mail is $39.95 for the equivalent of a USPS Priority Mail Flat Rate box ($12.35). The cost of Global Express varies by country.

Re: USPS refund for late shipping and delivery failure
 

If the package is insured, you in theory should be able to get some kind of a refund if it gets lost.

I just don't know anyone who has ever tried to get a refund for an insured package through USPS.

As a side note, I think Amazon should just buy the USPS. I have not doubt they would run it better.

Re: USPS refund for late shipping and delivery failure
 

If a package is insured thru USPS, only the person who purchased the insurance (sender) can file a claim. If anyone claims otherwise, they're yankin' yer chain and trying to evade responsibility.

Re: USPS refund for late shipping and delivery failure
 

Thanks Peter,

But do you know anyone who has ever actually done it? And how do you prove the contents were worth what you insured the package for? Especially if the cigars are no longer available.

This always concerns me, even though I still purchase insurance. In addition, half the people at the counter think you are not even allowed to ship cigars.

Re: USPS refund for late shipping and delivery failure
 

I can tell you for a 100% fact that if a package goes missing in the mail, through the post office's fault or the person (or my case the DB) that sent its fault, the only person that can file for any type of claim, mind you this includes requesting the package be looked for in the dead letter office (in ATL), is the person that physically mailed the letter or package.

Worth noting is the package goes missing in the system and there is no return address on it, God only knows why someone wouldn't put a return address on a package, the package will end up in ATL eventually, the sender can call and request a physical search for the package at that facility, again only the sender may request this, which makes sense because if the receiver never got the package he wouldn't know what the description was, it's up to the sender and if the sender refuses to do this, well that's just odd as well isn't it.

The only way someone who is on the receiving end may file a claim, is if that person received the package, whether it is empty, opened, items missing or damaged, the receiver may then take the package, remaining contents and any packing materials to the post office to file a claim. Mind you the sender may file the claim as well, not both, but one of the two.

As far as the claim you must be able to prove what was in the package, show receipts for value, various other forms of proof and a sample of your blood, they do not make it easy to file a claim.

As you can tell I've been through this to an extreme and sadly the sender was not willing to assist in the retrieval of the package or any claims or refunds.

Hope this helps.

Re: USPS refund for late shipping and delivery failure
 

After reading the exchange from this afternoon, I thought I would post this tidbit from the Tips For New Members thread.

Re: USPS refund for late shipping and delivery failure
 

i like this rule as well

Cigar Asylum has zero tolerance for any posts containing:

• personal threats,
• slurs, epithets, and/or other derogatory or otherwise offensive comments regarding race, national origin, religion, or sexual orientation,
• flaming or trolling content, and/or
• spam.

if that wasnt an attempt at trolling then i dont know what his purpose was

Re: USPS refund for late shipping and delivery failure
 

Did you not read my response to Bob as well? So I guess you are telling me that in your judgement, if someone else breaks a rule, it is o.k. for you to do so too?

Stick to abiding by the rules yourself and let the ToE handle others. If you don't approve of how things are handled here, there are plenty of other cigar boards out there.


Oh, and since you feel compelled to remind me of the rules, let me point out this one.

Re: USPS refund for late shipping and delivery failure
 

I had a package I sent USPS Flat Rate Priority Mail get lost. The USPS delivery confirmation showed that the package had been delivered. There no signature required so I am guessing that the package was left in the mailbox or at the door.

The recipient did not receive the package so I filed a claim. Since the USPS delivery confirmation showed the package as delivered they denied the claim as they stated they had done their part.

Another package got lost. I delivered it to the post office but it never showed up in the system. USPS denied the claim because they had not received the package, even though I put it in a mailbox at the Post Office. If I had waited in line and hand delivered it to them at the counter, then the claim would have been accepted.

I have only had three packages get lost and while things could be better, the USPS Flat Rate prices are so much better than other carriers that I am willing to continue to use USPS.

Re: USPS refund for late shipping and delivery failure
 

I know you are having fun with this issue, taking your jabs where you can, Peter, but now that
you have stated this twice in two different threads, allow me to show you EXACTLY where you
are wrong.... http://pe.usps.com/text/dmm300/609.htm
Direct your attention specifically to section 1.3, section b.

Who may file a claim

"Either the mailer or addressee who is in possession of the original retail mailing receipt,
or in possession of the online label record or computer printout of the Web-based application
as described in 3.1 d., for lost articles."

Any of the other sections where you feel you may be RIGHT on the issue that we both know you are
going on about, do NOT APPLY.

c. is for RETURN MERCHANDISE.
d. is for RETURN MERCHANDISE.
e. is for C.O.D.

I have no issues with reading comprehension. The regulations clearly state who may file.
Your opinion on my character based on hearing the complaints of your smoking buddy
have no bearing on the postal regulations. Furthermore I made significant efforts to make your
friend whole and have heard no more complaints from him as he smoked his way through those.
Perhaps when he is holding only ashes, he will start up again, but for now it appears that the real
issue is simply his lack of desire to collect on his insurance payment. I offered to mail him all of the
requisite paperwork to support his claim.

As for the post office, how they expect to look someone in the face and say that they will
not even ATTEMPT to collect on postage due articles, instead sending them off to some
holding facility somewhere where NO ONE wins, is beyond me. There is no surprise that
they are nearly bankrupt. When I was younger, you would simply get a card and be asked
to come and pay your ten cents or 5 dollars.

Re: USPS refund for late shipping and delivery failure
 

:emo2004

one of the more interesting threads of 2013

Re: USPS refund for late shipping and delivery failure
 

Now THIS is IRONY defined.

For those of you who may not understand, Peter is stating this as a moderator,
but in a previous reply (#28)
he is acting as a proxy for the person in reply #30, ragging on ME (for those who do not know about the whole
long story) and taking what amounts to free shots at me. The poster in reply #30 is allowed to call me a
douche bag (DB) for being negligent, because the only one that knows what's going on for sure is ME, Peter
and poster #30. I sent poster #30 some cigars to make up for his loss after in a moment of complete and
utter distraction at the USPS, I made an error after spending 20 mins in a line for the kiosk. This was 6:45 am
and I was behind two idiots who never used it before both mailed 5+ packages, making me late for work.
In my hurry when I finally got up to bat, I transposed a number in the zip code and paid for postage to KY and not Cali.
I also forgot to write the return address on it. The perfect storm of errors, and I am at fault for it, but the modern USPS
bears a ton of responsibility as well as you will read. The package had NO TROUBLE getting to poster #30's town,
but then went off the radar , I am guessing owing to a postage due issue. I provided poster #30 with postal insurance
for his irreplaceable cigars, and since the post office never delivered them, feeling it was better to incur man hours
and fuel costs to mail them back to Atlanta rather than asking poster #30 to pay 5 bucks at the window in
San Diego, we all got screwed. I told him that I could not replace his cigars, I would not refund his money,
and offered him about $600 in more irreplaceable cigars, which he accepted. Since then, he and Peter miss no
opportunity to rag on me in these veiled insults, while one of them moderates as if he has no sin to throw rocks at
and the other smokes through my cigars, taking shots at me in threads like this. The only reason they get
away with it up to now is that it is better for me to stay off the air about it and remain a member here.

Poster #30 will not collect on his insurance because he does not want to tell the USPS what was in his
box. That and his mis-reading of the regulations. Weird thing is that even though he has been smoking
his replacement cigars, I would STILL SEND HIM THE receipts he needs to file the claim, since I SURE AIN'T
gonna file for it. I want to make clear that the cigars I sent poster #30 were all the 'unique' cigars I had left
in the world, and his replacement cigars only covered about 2/3 of his loss. But you know what, when you
deal in irreplaceable cigars, whether here or from overseas vendors, sometimes you take a bit of a loss.

So this might be my last post here when I get moderated out of existence, but I have taken about
as much as I intend to on this deal gone bad from this moderator and this newbie to risk and smuggling. :2

Re: USPS refund for late shipping and delivery failure
 

Thanks for clearing that up.
I am now enlightened.

Re: USPS refund for late shipping and delivery failure
 

Just remember Brad, there are two sides to every story.

For the record, you have no clue as to what I post as a member or as a moderator. You are clearly confused on this.

Whether you stay or go is up to you but some of the information I received conflicts with yours. So don't pretend to be a saint in this or that everything you state is fact. To be honest, I am not sure what to believe.

Re: USPS refund for late shipping and delivery failure
 

PM SENT Peter.....I am not going to thread jack, or spread any more lurid details here.
But to say that I have no clue as to the nature of your post's intention, well that's just
horse hockey, and you certainly know it. Furthermore, I am no saint, I made errors at
the USPS. What's more, NO ONE wins when they try to collect on insurance from the
USPS, whether there is something 'interesting' in the box or not.

Re: USPS refund for late shipping and delivery failure
 

I received no PM from you.

Re: USPS refund for late shipping and delivery failure
 

Gentleman of Cigar Asylum,

I made the OP in an attempt to ask our community a question for the purpose of ascertaining information and possible resolutions from anyone else that may have been in a similar situation. I received the requested information and suggestions on how to rectify the situation and several PMs offering to help as well. I thank you all of you who helped.

The question was asked and answered. As far as I can tell its a done deal. If I could lock my own thread or even delete it I would. The OP has spiraled out of control from something so innocent as a request to ascertain first hand account experiences about USPS shipping to personal attacks on me (I appreciate those who respond to me about the member who made the snide comment aimed at me but he has been on my ignore list from week one and I did not even see it) to attacks from Asylum member to Asylum member.

I respectfully ask that we stop posting in this thread as the information that was sought was found, done deal. It does no good to keep this unhealthy / unnecessary banter going back and forth.

We are all gentleman, lets get back to why we all landed here originally; our brotherhood and common bond of cigars.

Have a nice day everyone.

J.

Re: USPS refund for late shipping and delivery failure
 

Sorry Peter, believe me, it was a long one. it took longer than I thought.

Look, everyone reading this thread. In a simple pass for NC cigars, I can
see working the angles, jawing at the USPS, having some kind of feeling
of entitlement to recourse. But there are other times when I have told people
who are hollering about what they are gonna 'tell their vendor' and 'what they
are gonna demand from their vendor', I tell them JUST EAT YOUR LOSS and
understand that there are times when you take an AWFUL RISK to get what
you want, that some people would have you not be able to buy in this country.
You don't make a stink, you accept the inherent risk you should have know about
and you learn your lesson. If that means you never buy from a particular entity
again, then so be it, plenty of fish in the sea. TOO much scrutiny to make a stink.

I made a USPS error that cost a botl his entire investment. I bought insurance to
help him in case of catastrophe, whether they USPS did it or the catastrophe was
my own stupid rush at the mailing kiosk. The shippee chose not to file a claim. But
the regulations state that the sender or the receiver may file a claim, and I was flat
out not going to file one. I am not an idiot. Once it was clear the USPS was NOT going
to deliver the package, which as of today is sitting on the same tracking details that
were showing for some two months ago now or better, I asked the shippee if he would
accept a package of compensatory smokes that would be nowhere near his original loss,
and ended up being approximately 2/3 of his money's worth, he told me to ship them.
This is why I get pi55y when he pops up veiled insults in all these type threads. He is
smoking the cigars I sent him with one hand and calling me a douchebag with the other.
I SCREWED UP...BADLY. Not intentionally, but badly. But I bought insurance for him the
same way I have bought insurance for many dozens of people. But I am not filing a claim
and I am not returning cash when my cigars are in the mail with the correct address and
had arrived in the correct city and have not had a tracking update in two months. ANd I am
certainly not filing a claim when he has already accepted, received and smoked the cigars
I sent to make up for his losses.

Bottom line is, don't play in a big league park if you are not prepared to lose.
I respec the OPs sudden desire to stop the bleeding. I am not trying to show
how I am the good guy and someone else is the bad guy. I know over half of the people
here likely think I was wrong from beginning to end and did NOT do what I should for a
BOTL. I understand that. I do not buy insurance for a novel way to throw ten bucks in
the street, however.

Re: USPS refund for late shipping and delivery failure
 

At the request of James (FUEL), I am closing the thread.

Brad (OLS) and I are taking this up via PM.