Chasidor Humidor Makes Good!!!
 

I posted a negative report about my order with Chuck and the lack of communication regarding the same. Chuck did get back to me and went out of his way and bettered my order to make things right. I recieved my order today and everything is perfect. The shelves and tray look great.

Chuck says he's got problems recieving emails...and doesn't understand why. The email address that has been working for me is chasden@sbcglobal.net.

Just letting the folks know that Chuck took care of this issue.

Re: Chasidor Humidor Makes Good!!!
 

glad to see this

Re: Chasidor Humidor Makes Good!!!
 

Good To Know!:tu:D

Re: Chasidor Humidor Makes Good!!!
 

Very good to know.

Re: Chasidor Humidor Makes Good!!!
 

Glad to hear it. I was a satisfied customer of Chasden and am glad nothing bad has befallen him or his family.

I'm sure you will enjoy the work he did for you.

All's well that ends well. :tu

Re: Chasidor Humidor Makes Good!!!
 

I am glad to hear that. I hope to hear from him soon as well.

Re: Chasidor Humidor Makes Good!!!
 

soooooooooooooooooooo happy to hear this and props to you, sir, for letting the community know there was a successful resolution to the issue.

Re: Chasidor Humidor Makes Good!!!
 

Glad he took care of you.

If I can ask... What did you order, order number??


Edit Nevermind, i read/saw your thread... I ordered about the same time as you did, just stained drawers & shelves... still waiting.
Hopefully, they will be here around Christmas time unharmed.... they have a spot cleared out for them; under the Christmas tree and in the Vino.

My order is not too far behind yours with stained fronts also....
Did he email you any shipping info when they went out?
Maybe mine will come in next week...

Re: Chasidor Humidor Makes Good!!!
 

Made contact with Chuck. He told me that he did not receive any of the E-mails I had sent him. I do believe him on this. When the order was placed we stayed in contact until his new website came up. I figured that was the issue. Chuck is still an upstanding guy.

Re: Chasidor Humidor Makes Good!!!
 

Glad to hear this


Chuck is good people!!!!

Re: Chasidor Humidor Makes Good!!!
 

It still took like 5 months for you to get your order... I am unsure how that is good service in my eyes.

I could see a month or maybe 5 or 6 weeks... but I wouldn't be very satisfied with how long it took.

Re: Chasidor Humidor Makes Good!!!
 

Artists - woodworkers, sclupters, painters, etc - that are in high demand usually have very long wait times for people to receive the works that they have commissioned. Honestly, I see Chas's work as the same. He's in very high demand, is doing the best he can to keep up, and it appears when he receives an email he actually responds. I don't hold it against him that technology failed him, in the world we live in it happens to all of us.

There's no reason to make this positive thread into another negative thread about a brother who is busting his tail to provide our community with a service. There has obviously been some confusion and miscommunication because of technical issues, but I don't think that should count against a brother who has obviously made good when he's found out about any problems.

I'm still waiting on my drawers, but I know they'll come. I'm not angry because I know when I get them I'll be very happy and they'll serve me for years to come.

:2

Re: Chasidor Humidor Makes Good!!!
 

:tpd:

Custom work from a respected artisan is usually worth the wait.

Re: Chasidor Humidor Makes Good!!!
 

Mine are custom sized and stained. Takes a little longer

Re: Chasidor Humidor Makes Good!!!
 

Chuck's good people. I would never hesitate to buy anything from him.

Re: Chasidor Humidor Makes Good!!!
 

Chuck is a great BOTL. Chuck is busy is a complete under statement. My order with Chuck was long but extremely worth it. :tu

If you have time to read this Chuck, thanks again. :tu :banger

Re: Chasidor Humidor Makes Good!!!
 

My order from Chuck was outstanding. The level of quality that is seen in his work is well worth the wait. I'm positive I will go to him with any future orders.

Re: Chasidor Humidor Makes Good!!!
 

:np

How about showing them off?

Re: Chasidor Humidor Makes Good!!!
 

:tu Glad to see this work out.

Re: Chasidor Humidor Makes Good!!!
 

What will the ToE do with this? I mean, not too long ago Coastietech got banned because he didn't send out two samplers, didn't reply mails. He made it right, shipped out the samplers and returned the money but still got banned.

Now don't get me wrong, I am not asking for a ban for Chasden. I just want everybody to be treated the same, and if Chasden can get away with it, Coastietech's ban should be reversed imho.

Re: Chasidor Humidor Makes Good!!!
 

:tpd:

I haven't heard about this Coastietech till now, but yeah. I agree if this is the case. Nobody likes double standards.

Re: Chasidor Humidor Makes Good!!!
 

I've heard alot of complaints about Chassidor. TBH it seems like he only makes good if you complain loud enough. Thats simply not good customer service. I recently had a humi made by waxing moon, and even though there was some delay Ed never once ignored an email. I think with artisans some degree of leeway is needed, but to simply ignore until you complain in public…. poor show.

Re: Chasidor Humidor Makes Good!!!
 

Unless you have a dog in this fight (I don't), put the flame away.

As far as the moderators doing "their" duty and banning, let's just say every case is different despite what you've seen or read. I'm sure they do not take the use of the ban stick lightly. I trust they will make the right call despite the call for a lynching. :2

Re: Chasidor Humidor Makes Good!!!
 

Glad to hear what confirms my faith in Chas!

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::tpd:

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My only bit of unsolicited( and probably unwanted) input, is that part of running a sound business is knowing when you have taken on enough work and letting people up front know what kind of delay they are looking at. Greed or simply pride can lead people in over their heads very quickly.

Re: Chasidor Humidor Makes Good!!!
 

I thought we've established that once chas received an email he responds and he wasn't responding to website emails because of some technical difficulty, if you're not receiving an email, you aren't ignoring somebody.

This and the coastietech issue aren't the same IMO. IIRC coastietech asked for a ban and it was granted

Re: Chasidor Humidor Makes Good!!!
 

Thank you both for your input.

There is no double standard. Derrick, you yourself say you haven't even heard of coastietech until now, so why do you feel the need to jump on a bandwagon you know nothing about?

There were some big differences in these two situations, and believe it or not, not all of it was made public to avoid further piling on and flaming of Joe.

If one feels like the ToE are arbitrary, or talking out of both sides of their mouths, then perhaps this isn't the place for them. :2

Re: Chasidor Humidor Makes Good!!!
 

I am not going to try and make excuses for Chuck but I have a vested interest in this thread. I placed an order with Chuck right after he went FULL TIME making these drawers. He has had a number of hurdles to deal with. I dont know if anyone here has ever started a business themselves but it is not easy. He had problems with some new equipment, cut the tip of his finger off and when the website came online he was not getting all of his emails. I will say this, when chuck started this business he was doing it part time and told everyone the time involved in making these drawers. Taking the shop full time he was overloaded with orders. He is a one man shop and between the start-up bumps in the road and overloaded with orders he has fallen behind. If you read his updates he has stopped taking stained orders for the near future so he can get caught up on his current needs. I am willing to give this man some slack in getting me my drawers. It is not in his control if the emails are not being delivered and all of us have had equipment issues in our lives. Just my :2 on this issue. I was able to get in contact with chuck after I get a different email for him and he responded the next morning. Just give the man a little time to get a new business up and running. At least he is not trying to get a hand out like allot of other people are doing.

Re: Chasidor Humidor Makes Good!!!
 

:tpd: Each situation is dealt with individually. Comparing them is completely irrelevant as are unsolicited comments from those who have no vested interested. I am confident in how things are handled by the TOE. A new email address has been given for Chasden and those with issues can message him again and deal with it via pm with the mods. :2

Re: Chasidor Humidor Makes Good!!!
 

Custom, handmade products, take a while to produce. You aren’t buying something that’s being churned out of a factory that has millions of dollars worth of assets and resources.

One of my other hobbies, besides cigars, is firearms. If you want to order a holster from Milt Sparks, or Matt DelFatti, you better be prepared to wait. About 6 months for Sparks, and that’s with a team of 4 full time guys. DelFatti, about 2 years! Heck, in this example, Milt Sparks only accepts X amount of orders per month, and no more. In some cases, like DelFatti, they just quit accepting new orders all together, for months at a time. Demand can be very high for goods like this, no matter the price.

Companies that provide custom good are fairly unique, you can’t run an ad on CareerBuilder and hire Joe Blow at $10/hour to do this kind of work. Most of the guys in businesses like this have been doing it years, are master craftsmen, and it’s not something you can teach someone how to do in 2 weeks. I would imagine it’s even harder with Chas, because he’s a one man show. Running a full time business, plus doing all the crafting of the product, purchasing the raw materials to make it, shipping, answering emails, order management, keep the books in line, etc, etc, can be very overwhelming for just 1 person.

I don’t see long waits as a mark of bad customer service when you’re dealing with this type of product, it’s expected, and if it’s something you can’t live with, you can always head down to Walmart.

Re: Chasidor Humidor Makes Good!!!
 

I emailed him yesterday at the new email address, so we will see what happens when/if he responds. I'm not doubting that he was having issues, but if he wasn't receiving emails for over three months, don't you think he'd realize that sooner and post something on his website or fix it?

I do think that in most cases, we should stop calling these custom products. It's more of a manufacturing line since the vast majority of his orders are not custom but from set options he gives, and set sizes. Very few of the orders we are complaining about were truly "custom."

Re: Chasidor Humidor Makes Good!!!
 

That is a good idea that maybe Chuck should look into.

But like what was mentioned earlier, the stained fronts (that held him up) are no longer going to be produced.
I have an order of stained fronts that I have been waiting on for four months now. I have not emailed him yet, but if I don't see them by Christmas/New Years, he will be getting an email!

What aggrevates me is; twice (Nov 8th & Nov 19th) he posted the stained fronts would be ready in 7-10 days..... Those two 7-10 periods are way up and he puts up another post on his site saying I tottally understand that hand made things take time. I was going to build these myself earlier this year, but the cost of just the wood would be more than ordering straight from Chuck. So, I went his way. I understand he does like orders together, but it seemed for a while he completely skipped the stained units all together. Equipment failure/finger injury is what held everything up, from what I understand. But there needs to be a time when you got to stop and look at whats building up on your plate and possibly look at stopping any new orders.
I guess thats why he has an order update section on his site, so he won't have to stop taking orders.

I see "smll2" has gotten his order (with stained fronts) in and is happy. My order # is just a few off from his (stained fronts also). Hopefully I should have mine this week, or the first part of next week.

Once he gets all the stained front orders shipped and mainly does the natural stuff, those orders should go out alot faster and smoother.

Re: Chasidor Humidor Makes Good!!!
 

Chuck emailed me just now with a tracking number. I'm happy about this getting taken care of, and as I said in an earlier post he was an extremely stand up guy in the way he handled my situation in the first place.

Apparently the email posted in this thread is good and he will get it.

Anyway, Chuck has some logistics to work out on his end. No one has every doubted his ability to produce a quality product. The wait is due to the demand, and I'm guessing his switch to the all cedar only is due to trying to keep up with demand. He's kind of a victim of his own success, and just didn't handle the communication end well.

Re: Chasidor Humidor Makes Good!!!
 

You had better post pics when it arrives. Cant wait to see it.

Re: Chasidor Humidor Makes Good!!!
 

I got ahold of Chuck using the email in this thread. He said that the stained fronts are complete, and they'll get assembled this weekend. He also said if any of them get a marred stain in assembly, then they will have to get re-sprayed, and then they'd have to dry for 4-5 days after that before they get shipped out.

Soon, my brothers. Soon we will have our long-awaited goods.

Re: Chasidor Humidor Makes Good!!!
 

PS: an update... just got confirmation that my order shipped. I should have my trays and shelves tomorrow. If you haven't gotten your stained trays yet or didn't get confirmation of shipping, they should be almost done or ready to be shipped soon.

Good luck to the rest of us that are waiting.

Re: Chasidor Humidor Makes Good!!!
 

Awesome! Glad to hear someone is getting stained units!!

What was yur order#?

Re: Chasidor Humidor Makes Good!!!
 

I have a feeling this is gonna become the recurring theme of this thread!:)

Way to get things handled Chuck....

Re: Chasidor Humidor Makes Good!!!
 

I was order number 370, from July 9th (!!!)

Re: Chasidor Humidor Makes Good!!!
 

Glad yours are getting done. Still waiting on mine.

Re: Chasidor Humidor Makes Good!!!
 

Thanks for the info...I'm guessing I'll be in the next (last?) shipment, my order number is 382.

Re: Chasidor Humidor Makes Good!!!
 

Here are some pictures, if anyone wants to take a gander... fit and finish is superb, as expected.