FedEx problem BIG one
 

I just bought a laptop online to replace the one I had, and it was delivered this morning. Or so I thought. The FedEx guy put the box on my desk up front like he always does, and came back to my office so I could sign for it. I was on the phone so I signed it, and off he went. I got to a point where I could pick it up, and the box was EMPTY. Nothing in it at all except the cardboard and styrofoam packing material. Am I now screwed because I signed for it without inspecting it?

Re: FedEx problem BIG one
 

Check the Fedex website and punch in your tracking number. There should be a weight listed.

Re: FedEx problem BIG one
 

Also, contact the company from which you purchased it to notify them that nothing was in the box.

Re: FedEx problem BIG one
 

It shows 10 pounds.

I called them, and they are going to call me back. I called FedEx they are going to pick up the box on monday.

My big problem in all this, is that the computer I am typing on is sold and has to be shipped out today. That leaves me without a computer until this mess is sorted out, and it is not something I can do without. I guess I am on my way to buy another one.

Re: FedEx problem BIG one
 

No way you can just borrow one for a few days?

Re: FedEx problem BIG one
 

I think I may have an old one somewhere I can use if I can remember who has it.

Here is what FedEx told me. It is normal for a box to come to you empty when it came open one of the shipping facilities. They have started a trace for it, and that will take 48 hours. From what they are telling me it is still at one of the facilities they just have to find it. I still have my fingers crossed. They did tell me it did weigh 10 pounds when they got it, so it has to be there somewhere.

Re: FedEx problem BIG one
 

I hope they figure this out for you and find your computer back. That's just $h!tty!

Re: FedEx problem BIG one
 

Believe it or not, as tight as security is at FedEx/UPS Hubs, theft is still a major concern.
It would not surprise me if they did not produce your computer after a search in the hubs of travel. They are, however, still on the hook for this.

It took me almost 6 months to break up a theft ring at a UPS hub that I worked at after similar reports regarding cell phones. It took some time to put the pieces together and figure out that all of the missing phones went through my dock, but after that a lil quality time with a video camera was all it took.

Be patient and be firm. All will be made well.

I personally wouldn't want one that 'just came out of the package' and was recovered..... nothing should be on those belts that isn't inside of a box.... not a computer friendly environment.
If they find it, ask that they send it back and replace it with new. The chance for hidden damage is too great.

Re: FedEx problem BIG one
 

sucks man. But how coudl you not feel the weight and think "something is off"???

Re: FedEx problem BIG one
 

He never lifted it.

Re: FedEx problem BIG one
 

and that's why i am a moron!!!

Sorry to hear bud, i was going to say, if you felt it and it was lighter than normal, that is your fault.... hopefully this gets resolved in your favor

Re: FedEx problem BIG one
 

Considering you like grape jelly & sushi together I guess its acceptable. :r

Re: FedEx problem BIG one
 

If I had felt it I would not have signed for it. I have done this a number of times in the past. I guess I will never do it again.

Re: FedEx problem BIG one
 

Hope everything worsk out for ya...that blows big time!!

Re: FedEx problem BIG one
 

FedEx picked up the box this morning. The driver said they are having some security issues. I guess I will have to wait and see. He did say that more than likely they will find in my favor.

Re: FedEx problem BIG one
 

Good luck man....

Re: FedEx problem BIG one
 

FedEx denied the claim, so I guess I am SOL. It wouldn’t have mattered if they did pay the claim he only declared it at $5

If nothing else I paid my stupid tax on this one.

Re: FedEx problem BIG one
 

Sorry to hear that. Scary they rejected a $5 claim though or am I reading that wrong?

Re: FedEx problem BIG one
 

They're just like any other insurer. They always deny first, ask questions later. I had issues with them on a Eday purchase and they denied. After some discussions, PP reimbursed me, but the seller got scrued.

Re: FedEx problem BIG one
 

Sorry to hear.
Denial isn't always the first route for package carriers.
The shipper declaring $5 value and recipient filing a claim for a lost laptop sure would throw a flag though.
Not trying to be a jackass, just shedding some light on the thought processes involved.
I know it may be a PITA, but try to make a few more calls and see if you can escalate it any if you haven't already.

Tim

Re: FedEx problem BIG one
 

Bringing the situation to the local press might also do something useful for your purposes but this shows the problem with dealing with a reseller on line.

Re: FedEx problem BIG one
 

I also would not give up. I has a package dissapear once and even though they LOST my package they tried to screw me. Go at them again and get aggressive.

Re: FedEx problem BIG one
 

I found out after talking with FedEx again that the seller never provided them with the documents they needed. Also from what I was told they will only pay the declared value, so I will be doing all this for $5. I will do whatever I have to it has now become doing it for the principal of it.

Re: FedEx problem BIG one
 

Sounds to me like the problem may have been the seller and not Fedex.

Re: FedEx problem BIG one
 

Yeah, in this case you have two points to attack. You attack the seller and also Fedex for not making sure they had correct documentation... no need to do tihs for $5... and dont feel scared to threaten legal action for fraudulant practices (it turns out Fedex/UPS cut corners to safe money all the time).

Re: FedEx problem BIG one
 

That's what I was thinking too!

I had a similar situation (as shipper) with UPS. Only issue was damaged package. They said it was refused by the receiver, then when told he never saw it, they said the driver decided to send it back because he could hear broken glass. Then they charged my credit card return freight from the opposite coast back to me. So at that point I am out shipping both ways, had a damaged shipment and the package was left on my door step with out explanation. When I called to inquire what recourse I had to file a claim on the package, the snotty lady on the other end of the phone told me I would have to have the package picked up to begin an investigation. I told her I opened the package to inspect the damage and she told be it would not be worth my while since the claim would probably be denied since I "tampered with the box before they could inspect it" I said thank you for your time I must go call FedEx now.

I would complain to the shipper and demand they make up the difference for their failure to declare to proper value !!!!

Unless they made arrangements with you prior to list the value at a reduced rate, I blame them as much as the shipping co.

Chas

Re: FedEx problem BIG one
 

I am working on this from both sides. I just want as much of my money back as I can. I won't stop until someone makes me.

Re: FedEx problem BIG one
 

I hate to hear this. I had a few problems in the past with FedEx and I just don't use them anymore. I hate to mark a company off totally, but sometimes the risk isn't worth it. Hope everything works out. Why would a seller insure for only $5.00? What's the point?

Re: FedEx problem BIG one
 

You don't have to give names, but was the seller a company or someone off Ebay?

I haven't had a problem like you described from a reputable company but sometime you don't always get what you order off an Ebay deal.

Re: FedEx problem BIG one
 

It was an ebay deal. I have never had a problem like this. I have ordered half a dozen so far.

Re: FedEx problem BIG one
 

If you used PPal on Ebay, you may be covered.

Re: FedEx problem BIG one
 

:tpd: I would file a claim with Ebay. I have done this before as item was never sent or what I got wasn't as described. So far 100% success rate thus far on getting my money back.

Re: FedEx problem BIG one
 

All is well that ends well. I got my money back over the weekend.

Re: FedEx problem BIG one
 

SWEET!!! :banger

From whom did you get said refund?

Re: FedEx problem BIG one
 

but was it worth it? :)

Congrats man, I am trully happy for you having dealt with this stuff before, always good when the good guy wins.

Lu

Re: FedEx problem BIG one
 

After FedEx denied it again. I filed a dispute with PP, and they sorted it out.

bigloo It was worth it. I also learned a lesson from it.

For those of you that don't know, and I didn't. It is the sellers responsibility for loss or damage. I had no idea that it was that way.

Re: FedEx problem BIG one
 

Ebay has cracked down hard in the last two years on the standards and added a lot of buyer protection methods that have on occasion pissed me off. It's annoying, but they really do have the small guy at the end of the rope in mind with most of those regulations.


Glad to see you got your money back!

Re: FedEx problem BIG one
 

Ebay has been progressively bending over sellers for quite a while now. In this instance, it was absolutely justified, but I'd now be thinking twice about selling things there. Very little recourse for a seller who's taken advantage of by a fraudulent buyer....

Re: FedEx problem BIG one
 

I agree. I've bought and sold a number of high end pipes on eBay. I would be reluctant to sell something of high value now on ebay due to the limited resources sellers have to resolve disputes with buyers.

Re: FedEx problem BIG one
 

When I read this post, I knew you would get justice. I admire your tenacity bro :D.

Re: FedEx problem BIG one
 

:tpd:
I'll be the buyer from eBay, but I'll never be the seller again.:(