Palio Customer Service
 

is absolutely the best. I sent an email this afternoon about a retailer that wouldn't honor the warranty. Within minutes I got a call and a promise to rectify the situation. Just wanted to share. If you haven't tried a Palio cutter, please do. The cutter and their customer is top notch.

Re: Palio Customer Service
 

:tpd:

Care to let us know which retailer we should avoid doing business with?

Re: Palio Customer Service
 

It's a B&M in Indianapolis

Re: Palio Customer Service
 

They are great. I had a case melted in a car fire, and they sent me a new one. The cutter was just fine, no damage at all.

Re: Palio Customer Service
 

well I'm never buying from there!
Thanks for sharing David.

Re: Palio Customer Service
 

Another option is to PM Marc (OpusEx) if there is an issue, he will take care of you! :tu

Have you tried their cigar, Esencia? :dr
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Re: Palio Customer Service
 

Sounds like their service is as good as their cutters!

Re: Palio Customer Service
 

Marc is the one I talked too. Great guy. You can tell he is passionate about his cutters and customer service

Re: Palio Customer Service
 

I had to return one to David at Heartfelt...easy as pie :). I love those cutters.

Re: Palio Customer Service
 

Don't jump to conclusions. It may be an isolated incident that will be rectified between Palio and the retailer. No need to condemn based on one incident.

Re: Palio Customer Service
 

That's how Marc wants it to be...to say he was disappointed that one of his retailers failed to do this would be an understatement

Re: Palio Customer Service
 

A solid BOTL and a great guy for sure. :tu

Re: Palio Customer Service
 

:wo

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Situation discussed and rectified, please do visit this retailer, as they were a bit unclear as to the authorized Palio retailer responsibilities and will do what is necessary moving forward.

Re: Palio Customer Service
 

It was a pleasure speaking with you today and TY for the kind words.

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NP problem...it's pretty easy when the product and the customer service speak for themselves :tu

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Sounds like Palio has everything going for them...except their cutters are so friggin ugly :r

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I tried to cut my finger on purpose for whatever reason with a Palio. Couldn't do it.

Is that a safety feature planned or just my dumb luck?

Mom always told me she'd prefer human testing over animal testing :ss

Re: Palio Customer Service
 

:r

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I damn near sliced the tip of my finger trying to brush off the blades with it open. :jd Now I always clean the blades with it closed. :tu

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i just wished i hadnt lost mine.....now i have to save for two... gotta have a spare in the cabinet now.!

Re: Palio Customer Service
 

Marc rocks!!

Re: Palio Customer Service
 

had two lost them both :bh

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Re: Palio Customer Service
 

[quote=Big Vito;389976]had two lost them both :bh

I lost 1 that I had for 1 year, had to buy another, but Palio's are just far superior cutters, and cust serv is phenomenal.

Re: Palio Customer Service
 

Palios are good, the cutter I'm using now I like better though. got it free from the local B&M very good cut :tu


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Re: Palio Customer Service
 

Last weekend at a brew festival, a friend of mine was messing around with the cutter putting his finger through the opening and 'pretending' like he was gonna cut his finger off. I calmy told him that thing would cut his finger clean off if someone bumped into him. :r

Re: Palio Customer Service
 

Well I guess I'm just lucky lol. Haven't had a chance to use mine on a cigar yet, but lets hope it cuts tobacco better than it didn't cut me :)

Last week of August.Roasted pig, cold drinks, and some tobacco. Perfection.