Originally Posted by Waynegro1 (Post 127724)

I've ordered a couple of times from Kioki back on CS and never had anything, but excellent service. I'm sorry to hear about your experience.
I would of PM'd him, letting him know that if the problem wasn't resolved in 7 days, you felt that other BOTL/SOTL deserved to be informed/warned of your experience. Sometimes a mild warning of public notification will get a retailer to jump a little quicker.


I don't blame you for being a bit upset, two months is more then enough time to get an order out. If there was an inventory issue, the retailer should be the one to inform you the customer of a delay or give other options (in a reasonable time frame).

Originally Posted by SmokinApe (Post 127734)

I disagree... This is more then a slip up... The community should know this kind of stuff...

Originally Posted by Ratters (Post 127906)

Vendors get the benefit from board membership so they must deal with the other side which is rapid and possibly negative feedback.

That said, I've only ordered from Eric once and the deal went fine and shipping was quick.

Originally Posted by Don Fernando (Post 128454)

When I joined on CS, may last year, the first person to pm me was Eric, asking for my address to ship me a welcome package and he did wonders bombing me.

Originally Posted by kiokicigars (Post 128562)

Want to make a public apology to Shawn for such a wait on the cigars he ordered. He was 100% correct in his post and because of financial issues with me right now and issues with a charge on my card that was not ok'd by me ...it put me into a hole.

This matter is being taking care of today and Shawn can update if he wishes once he feels this matter has been corrected.

One thing to point out is my intention was never to slam Shawn over and this much I think he would agree to....did I drop the ball many times in finishing this deal out.....YES!!!

Thank you once again

Eric Davis

Originally Posted by Texan in Mexico (Post 128786)

Eric is a member here and he logs on pretty regularly.

I have ordered a couple times from him and everything went well, no hassles for me. I applaud you bringing this to the CA Forum, hopefully he will see this and contact you directly though if it were me I wouldnt be too enamored with a supplier that only steps up after a public mention.

Just my :2.

Originally Posted by GWags (Post 128796)

Eric,

I wish you would have come clean with me as well. Instead, you consistantly inform me the smokes are shipped. That's what pisses me off, I don't appreciate being lied to. This is in regards to the Intro. Sampler you ran on CS at the end of Sept. "because of financial issues with me right now and issues with a charge on my card that was not ok'd by me ...it put me into a hole." Had you let me know about this, we'd worked it out as I've not once asked for a refund I just want what I paid for.

I truly hope you get off on a better foot in 2009 and repair the damage so you can move forward.

Best Regards

Originally Posted by GrumpyOleTroll (Post 128802)

Eric and I have had contact through out this order. It was just after 2 months I wanted others to know the issue I was having so that if they too were having the same issue they weren't alone and if they had thought about doing business to know he has had issues with shipping and such. Again this is not a shot at Eric its just in my opinion he has bitten off more than he can handle. I wish him them the best in 2009.




Shawn

Originally Posted by Darrell (Post 129018)

It takes a man to admit when he is wrong and try and correct it. You may not have my business Eric, but you have my respect in that regard. :2

Originally Posted by GrumpyOleTroll (Post 127673)

I feel as I am a pretty easy going guy

Originally Posted by Vitis (Post 129064)

My favorite part of this thread, when a guys who's screen name is GrumpyOleTroll says



irony at it's finest

Glad to see you guys working this out, but Shawn, youre gonna have to be less easy going if you want us to call you grumpy :r:r:r

~Vitis