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-   -   Xikar repair question (http://www.cigarasylum.com/vb/showthread.php?t=56649)

NeuRon 06-28-2012 04:31 PM

Re: Xikar repair question
 
oddly enough, as i was reading this thread on my porch smoking, Mr mailman came and brought me a box.. Mind you, i shipped these out on the 19th, and they arrived on the 22nd.. and they are back already!!
not only did they replace the lighter completely, but they replaced both cutter with brand new units (instead of sharpening)

http://i10.photobucket.com/albums/a1...ne/ffffffe.png

forgop 06-28-2012 05:19 PM

Re: Xikar repair question
 
I spoke a day too soon as well. My lighter went out a total of 8 days ago and came home to see a brand new replacement lighter. Nice job Xikar.

longknocker 06-28-2012 05:24 PM

Re: Xikar repair question
 
Quote:

Originally Posted by forgop (Post 1669452)
I spoke a day too soon as well. My lighter went out a total of 8 days ago and came home to see a brand new replacement lighter. Nice job Xikar.

:tu

longknocker 06-28-2012 05:27 PM

Re: Xikar repair question
 
I Have 6 Xikar Lighters & Only Had A Problem With One. Sent It Back & Received A Brand New One In Less Than 10 Days. Great Customer Service, IMO!:tu

forgop 06-28-2012 05:27 PM

Re: Xikar repair question
 
Quote:

Originally Posted by longknocker (Post 1669454)
:tu

No idea what happened to the thumbs up emoticon.

longknocker 06-28-2012 05:30 PM

Re: Xikar repair question
 
Quote:

Originally Posted by forgop (Post 1669458)
No idea what happened to the thumbs up emoticon.

They Disappear Sometimes.:D

Davidnft 06-28-2012 06:05 PM

Re: Xikar repair question
 
I have had great service with my Xikar lighters and cutters. If it goes over 2 weeks I would have an issue but so far so good.

Louistogies 06-28-2012 06:20 PM

Re: Xikar repair question
 
I have a Xikar carbon fiber envoy case that has a very strong smell and that starting to tear a little bit. I've only used it a handful of times. I'm hoping they will replace it with a new one.

XikarAddict 07-02-2012 02:52 PM

Re: Xikar repair question
 
XIKAR doesn't send notifications for the returns they receive. However, if you email info@xikar.com or call 866-676-7380, you'll get a quick reply of the status of your return. They don't keep returns in-house for longer than 3-5 business days.

forgop 07-02-2012 02:58 PM

Re: Xikar repair question
 
Quote:

Originally Posted by XikarAddict (Post 1671790)
XIKAR doesn't send notifications for the returns they receive. However, if you email info@xikar.com or call 866-676-7380, you'll get a quick reply of the status of your return. They don't keep returns in-house for longer than 3-5 business days.

Thanks for the info. I was mainly curious what others have experienced in the past as I had never sent anything in.

As a whole, I received a new replacement and the turnaround time was a total of 8 days from the day mine shipped until a replacement arrived at my door in lieu of a "repair". No complaints at all.

:tu to Xikar

FriendlyMan 07-03-2012 08:53 AM

Re: Xikar repair question
 
I had the same thing with my $50 lighter. The button/ switch stopped working. had it back in no time. Great service.

Duke9192 07-18-2012 03:49 PM

Re: Xikar repair question
 
I sent in my 3D Mayan cutter to be repaired and they sent me a brand new one. Only took 2 weeks total. I'm impressed. Really quick service!!


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