Originally Posted by bobarian (Post 1496389)

Looks like you need to just stop buying stuff as you seem to have problems with everything you buy. :sh

Originally Posted by bobarian (Post 1496389)

Been using Dell's for ten years with no problems. :tu

Looks like you need to just stop buying stuff as you seem to have problems with everything you buy. :sh

Originally Posted by Taki (Post 1496466)

MAC Baby!!!!! :tu

Originally Posted by forgop (Post 1496478)

Is their customer service based in the US or something?

Had a MacBook about 2 years ago. Just didn't like it.

Originally Posted by forgop (Post 1496476)

If that still makes me an ahole then feel free to allow me to bring my dog over to leave a present in your yard. :r

Originally Posted by Weelok (Post 1496826)

Only reason to buy Dell is for a laptop. Go Mac if you want a laptop.

Originally Posted by icehog3 (Post 1496828)

Huh? :confused:

Originally Posted by 68TriShield (Post 1497062)

Duane,I think the world is out to get you. :tf

Originally Posted by AlohaStyle (Post 1496900)

I'm on a Dell right now and had issues when I bought it, but they made up for it and I will continue to be a Dell customer depending on future needs because **** happens and all companies make mistakes.

I was pissed though because I bought a laptop on the Dell outlet site. A couple days later, I found out the extended battery physically stuck out on the bottom which I didn't want nor stated in description so I called customer service to see what the return policy was. I was told if I processed a return before I received it, I would not have any restock fees. I asked again and was told yes, I can cancel without fees/penalties so I did. I then immediately bought a different Dell without the extended battery.

When I received the 1st laptop and called CS to get a shipping label, I was charged 15% restock. They did not honor what I was previously told and after talking to multiple supervisors, they told me the original CS person had no authority to waive the fee. That is such BS because how should I know who has authority? I went by what they told me and then they did not honor it.

They did not back down and I was stuck with 2 laptops. I then googled a few Dell Executives in PR/Marketing/Sales and emailed them letters. 2 days later I got a phone call from customer service apologizing and waived the 15% fee.

I was happy the Executives actually listened and cared about a regular customer. For that, I will continue to use Dell.

Originally Posted by forgop (Post 1497438)

No, I just think it's absolutely ridiculous the process to buy a computer well under $1k has turned into more time invested than it took to buy my house a year and a half ago. That includes viewing, paperwork with realtor, closing, you name it.

I must be the only person here that would get peeved over investing 5 hours between chats/phone calls and ~ 36 hours after the "purchase" was made on their website, still not have an order that was processed. :rolleyes:

Originally Posted by T.G (Post 1497463)

Originally Posted by forgop (Post 1496438)

Yesterday at 3pm, I chatted with a Dell sales rep. He said I could use a promo gift card (card in possession) with regularly purchased gift cards. Dell has a special that for every $300 in gift cards you purchase, you get an additional gift card. Thus if I'm spending ~$750 for a computer, it's a no brainer to buy and purchase with gift cards. After all, it's like an additional $100 off, right?

I purchase 2 gift cards (wouldn't allow me to buy 1 card for $600). Immediate notice to call and verify. Within 15 minutes, first card arrives via email as she said both would be emailed. An hour later, still nothing. I call back and said never got the 2nd card. She said she resent it and would have it in 3-5 minutes (no, it's not in my spam folder). Never happened. I call again and then get them to email to an alternate address and shows up. By that time, the outlet sales is closed and not a live person to talk to and I'm passed back and forth between departments, put on hold waiting to speak to a "supervisor" (that never happened by the way). The problem is Dell's site doesn't allow you to use more than one gift card per purchase, although you can with a live person on the phone.

Just finished another 45 minutes of calls and from what I'm told, they're not even certain if my order was processed. I have a order acknowledgement from Dell stating the system, pricing, etc. They won't know until tonight if the order actually went through or not. My gift card still has the full balance on it.

So now, I'm between 4.5 to 5 hours on the phone with someone from Dell and there may not even be an order in yet. If the order is not confirmed tonight, I'm calling the gift card dept and demanding my money back. I'll get something else instead.

Originally Posted by icehog3 (Post 1496789)

Does he need a gift card for that?