Cigar Asylum Cigar Forum - I hate terrible customer service

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T.G	01-13-2011 10:50 AM

Re: I hate terrible customer service

Quote:

Originally Posted by massphatness (Post 1131332)

I few more re-orders, Lance, and you'll get that thing for free!

(glass overflowing!)

STEVE S

01-13-2011 11:00 AM

Re: I hate terrible customer service

Quote:

Originally Posted by EricF (Post 1130794)

Just a thought, Did you try to call them? Most companies have customer reps that work past 5pm for us working folks.

Couldn't hurt. Good luck Kevin!

I'm with Eric, give them a call it couldn't hurt!! :2

GKitty

01-13-2011 11:38 AM

Re: I hate terrible customer service

Quote:

Originally Posted by BC-Axeman (Post 1131317)

I ordered a new dishwasher a month ago from Sears. They called in two weeks to say come pick it up and when I got there they couldn't find it. Their records said it was there but it wasn't. They said they would give me a $50 discount and reordered it. Here, two weeks later, again they left a message and said it didn't arrive and it will be here next week. I was getting ready to call and fume at them when I noticed they didn't give me a $50 discount, it was $100. I'm torn now. I so wanted to grouch them out.

As Customer Service professional, I've often been proactive when I see a customer is having unavoidable issues. You might skip the grouchin them out part, but you should definitely call and let them know you see what they did there. A customer recognizing my part in a solution is always motivating to me to make sure the rest of their experience goes smoothly.

BC-Axeman

01-13-2011 11:51 AM

Re: I hate terrible customer service

Quote:

Originally Posted by GKitty (Post 1131405)

I was j/k about grouching. I would rather things just work themselves out with little effort on my part.

guitar4001

01-13-2011 11:59 AM

Re: I hate terrible customer service

6 times calling customer service is too much. if it isn't solved in 2 calls, then it is time to dispute the charges on your card.

captain53

01-13-2011 07:37 PM

Re: I hate terrible customer service

Complaint references have no value without a name attached.:td

cort	01-13-2011 09:01 PM

Re: I hate terrible customer service

Nice review

icehog3

01-14-2011 01:12 AM

Re: I hate terrible customer service

I hate bumblebees.

bobarian

01-14-2011 02:27 AM

Re: I hate terrible customer service

http://img69.imageshack.us/img69/2118/snlkillerbees.jpg

Killer bees are scary too! :banger

http://img840.imageshack.us/img840/874/bumblebeeman.gif

Ay carumba!

massphatness

01-14-2011 04:53 AM

Re: I hate terrible customer service

So's the Flowbee
http://www.jlryan.com/Images/product...bee-rick-1.jpg

Lucky_Hippo

01-14-2011 07:11 AM

Re: I hate terrible customer service

^ ^ ^ that guys stach just about ranks up there with Tom Selleck and Sam Elliot!!! I'd buy a flowbee just for that. LOL J/K

Katmancross

01-15-2011 09:23 AM

Re: I hate terrible customer service

Almost all of the companies have good customer service. I find I have more problems with the bigger companies. They seem to have a big turnover. And most use women. I've been very frustrated when confronted with a woman, who just started, and knows nothing about cigars. What are these companies thinking.
It may be sexist, but I feel better when a guy answers the phone. I usually get better service and solid advice. The smaller companies tend to do this. And when women answer the phone in the smaller companies, they always have their s**t together.

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